Privacy Policy

We at HeyUpdate are committed to protecting and respecting your privacy and keeping your data secure. We’ll only ever access your account to help you with a problem or resolve a software bug. Furthermore we limit which members of the team can access accounts and log access to ensure no unauthorized access has happened.

This policy describes how your personal information is collected, used, and shared when you visit or sign up to use the services (“Services”) offered by Graham Matter Ltd (“HeyUpdate”, “we”, “us”) from heyupdate.com or any other subdomain. This policy also describes your choices regarding use, access, correction and deletion of your personal information.

When we collect personal information

When you sign up for HeyUpdate, we ask for your name, company name and email address. This information is used to personalise your new account and so we can send you updates or other essential information. We’ll never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission.

When you write to HeyUpdate with a question or ot ask for help, we’ll keep that correspondence, and the email address for future reference. When you subscribe to HeyUpdate, we ask for your billing address and payment information. This is so that we can send you invoices and contact your about payments.

Your rights with respect to your information

The General Data Protection Regulation (“GDPR”) gives people under its protection certain rights with respect to their personal information collected by us on the Site. HeyUpdate recognizes and will comply with GDPR and those rights.

Many of these rights can be exercised by signing in and updating your account settings. If you have questions about exercising these rights or need assistance, please contact us at support@heyupdate.com.

Right of access

This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.

Right to correction

This is your right to request correction of your personal information.

Right to cancellation

This is your right to request, subject to certain limitations under applicable law, that your personal information be deleted from our service. Deletion of data will be carried out on the understanding that removal of some information during an active subscription term may negatively affect your ability to use the HeyUpdate service.

Right to complain

You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.

Right to restrict processing

This is your right to request restriction of how and why your personal information is used or processed.

Right to object

This is your right, in certain situations, to object to how or why your personal information is processed.

Right to portability

This is your right to receive the personal information we have about you and the right to transmit it to another party.

Right to not be subject to Automated Decision-Making

This is your right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes.

Sharing your information

As part of the services we provide, and only to the extent necessary, we may use certain third party processors to process some or all of your personal information. These sub-processors are listed below, and may be updated from time to time:

We may share your data to comply with applicable laws and regulations, other lawful request for information we receive, or to otherwise protect our rights.

Security

The security of your information is important to us. We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. All data is transmitted using SSL/TLS from our servers to your browser.

Data retention

The periods for which we keep your information depend on why your information was collected and what we use it for. We will not keep your personal information for longer than necessary for our business purposes or for legal requirements.

Billing information will be held for 10 years from your payment date for accounting purposes. Logs of your use of the services will be deleted within 3 months of your last sign in or use of the service.

When you cancel your account all of your data is removed from our servers within 30 days. Anything you delete on your account while it’s active will be removed immediately but may exist in backups for up to 30 days.

Location of site and data

HeyUpdate is hosted on servers located in the European Union.

Changes & questions

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page and notify you so that you may be aware of the information we collect and how we use it at all times ensuring compliance with all applicable requirements of the Data Protection Act 1998 and the General Data Protection Regulation (“GDPR”).

If you have any questions or comments regarding our use of your data, please contact us by email. If you make a complaint to us and think we have not dealt with it to your satisfaction, you may send your complaint to the Information Commissioner for investigation.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@heyupdate.com or by mail using the details provided below:

6 Baker Grove, Ibstock, Leicestershire, LE67 6DB, United Kingdom